Federal law that states that warrantors can not require that only brand name parts be used with any product, as some printer manufacturers imply. I quoted the Magnuson-Moss Warranty Act (Public Law 93-637) as a U.S. All agreed the error is a hardware issue. After 1.75 hours on the phone with Epson support and corporate, I was bluntly told that since I used generic ink in the printer the warranty is void. The printer is making a prominent grinding noise and I have narrowed the issue down to a rubber pully that pulls the ink tubes from left to right to dispense the ink on the paper. After a printer jam, which I was able pull out in whole, I started getting an error 034004 then 000025. District Court for the Central District of California.
#Epson wf 3520 ink generic software
The Epson Printer Software Class Action Lawsuit is William Mondigo, et al. Jagher of Freed Kanner London & Millen LLC. Zard or Carson Lynch, LLP and Jonathan M.
The plaintiffs are represented by (Eddie) Jae K. The plaintiffs say that a letter was sent by the Electronic Freedom Foundation to the Attorney General of Texas detailing Epson’s conduct, asking the Attorney General to investigate Epson’s practices of disabling printers when third-party ink cartridges are installed.ĭo you own an Epson printer and can’t use third-party ink cartridges? Leave a message in the comments section below. “Epson’s conduct was intentional and designed to suppress competition, and resulted in forcing Epson customers to pay for Epson’s more expensive ink,” the Epson printer software class action states. To be sure, the company could have emphasized that Epson printers were of higher quality.Īlso, Epson could have reportedly won over customers by providing superior customer experiences rather than secretively causing functioning printers to stop working.
The plaintiffs also say that Epson could have created reasons for Epson customers to use ink cartridges for Epson. The printer owners claim that Epson’s conduct caused harm to customers by forcing them to purchase more expensive ink cartridges and rendering their less expensive cartridges as useless as a means to maintain market share and profits. In addition, the plaintiffs maintain that the third-party ink cartridges were not defective or incompatible, as they would have worked in Epson printers until the company intentionally altered the software that controlled the printers. They claim that Epson exceeded their authority when it disabled their printers. The plaintiffs say that they did not authorize Epson to disable their printers to prevent them from using cheaper third-party alternatives to Epson’s own ink cartridges. “Epson neglected to inform Plaintiffs and others like them that accepting Updates would potentially disable their machine and, at the very least, force them into purchasing Epson ink cartridges,” the Epson printer software class action lawsuit goes on to state. The customers state that this error message is in direct contradiction to Epson’s representations to the plaintiffs and Class Members that the Epson printer updates were meant to fix or improve printer functionality. Instead, consumers think that the updates are supposed to provide fixes and other improvements.Īfter the updates are installed on the customers’ Epson printers to detect if they are using a third-party ink cartridge, the printers display a message that the printer is having a “Maintenance Error” that it does not recognize the ink cartridge when the third-party ink cartridge is installed.
The plaintiffs claim that the software updates that are pushed out to customers do not alert printer owners that they will render their printer inoperable if they attempt to use third-party ink cartridges. “Epson relies on firmware updates it pushes out to unsuspecting customers to block the use of third-party ink cartridges-thus allowing Epson to keep that substantial profit stream captive,” the Epson printer software class action lawsuit says. However, the company claims that the third-party ink cartridges can cut into its bottom line and may result in losing market share. The Epson printer software class action lawsuit goes on to say that the 2018 Epson Annual Report acknowledges that third-party ink cartridges can be used in Epson printers.
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